Return and Refund Policy

Your satisfaction matters. If something isn't right with your order, here's how we handle returns and refunds.

Damaged or Wrong Product

If you receive a damaged, expired or incorrect item, report it within 24 hours of delivery with photos. We will arrange a replacement or refund.

Change of Mind

For unopened products in original packaging, returns may be accepted within 3 days of delivery. Delivery charge is non-refundable.

Processing Time

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Non-Returnable Items

Opened, used or hygiene-sensitive products such as sheet masks, lip balms and applicators cannot be returned unless defective.

How to Request a Return

  1. Contact us on WhatsApp at +880 1715-578858 within the eligible time frame.
  2. Share your order number and clear photos of the issue.
  3. Our team will review and confirm the next steps.
  4. Ship the product back if instructed, or keep it if a refund is approved without return.